Shipping policy
DOMESTIC AND INTERNATIONAL SHIPPING
We currently ship to selected regions as we thoughtfully expand our international delivery, with more destinations to be introduced over time.
ORDER PROCESSING
Orders are processed within 1–2 business days, excluding weekends and public holidays.
Once your order has been dispatched, you will receive a confirmation email with your tracking details.
SHIPPING AND DELIVERY TIMES
SINGAPORE
Flat rate: SGD 10
Free shipping: Orders above SGD 100
Estimated delivery: 2–4 business days
MALAYSIA
Flat rate: SGD 15
Free shipping: Orders above SGD 250
Estimated delivery: 4–7 business days
HONG KONG
Flat rate: SGD 15
Free shipping: Orders above SGD 250
Estimated delivery: 4–7 business days
AUSTRALIA
Flat rate: SGD 35
Free shipping: Orders above SGD 250
Estimated delivery: 7–12 business days
Delivery timeframes are estimates and may vary due to customs clearance or unforeseen delays.
CUSTOM DUTIES, TAXES, AND IMPORT FEES
For orders shipped outside Singapore, customs duties, taxes, and import fees (if applicable) are the responsibility of the customer.
These charges are determined by local authorities and are not included in our shipping fees.
DELIVERY NOTES
Please ensure your shipping details are accurate at checkout to avoid delays.
Once an order has been dispatched, we are unable to make changes or redirect shipments.
Delivery timelines may vary during peak periods or public holidays.
SHIPPING SUPPORT
Once your order has been dispatched, you will be able to track your parcel via our delivery partner. Your tracking number will be shared in your dispatch confirmation email.
If you have any questions regarding your delivery, feel free to reach out to us at:
contact@ordinaryelse.com